Refund policy

Return & Refund Policy (The ProMaxAu Flawless Commitment)

At promaxau.com, our design philosophy centers around absolute precision and aesthetic harmony. We anticipate that every structural creation you acquire from our collection exceeds your expectations of purity and utility. Should a selected item fail to achieve the perfect balance you require, our Flawless Commitment allows you to seamlessly return the asset to our preservation center for an absolute resolution.

1. The 30-Day Aesthetic Reflection Window
You are granted an untroubled 30-calendar day reflection period, initiating precisely from the timestamp your package is signed for and delivered. If 30 cycles of 24 hours have elapsed since delivery documentation, the item is integrated permanently into your possession and cannot be routed back for a standard return.

2. Standards of Uncompromised Condition
To be eligible for a full credit restoration or refund, returned items must maintain an untarnished state of perfection upon re-entry:
- The product must remain completely unused, unwashed, unaltered, and free from any secondary environmental micro-scratches or fingerprint traces.
- The item must be securely housed inside its original designer packaging, with all protective seals, internal elements, and product barcodes fully intact.
- A verified order sequence number or digital purchase signature must be accompanied within the return capsule.

3. Diagnostics Inspection & Release of Credit
- Arrival Audit: Upon receipt at our preservation facility, your returned item will undergo a meticulous physical evaluation by our quality curators within 3 business days.
- Asset Liberation: Once our curation desk verifies that the piece adheres strictly to our pristine standards, a refund script will be released instantly back to your initial payment gateway.
- Banking Cycle: Please allow your financial network 2 to 5 banking days to reflect the dynamic credit drop back into your private statement.

4. Logistics Arrangement & Transport Cost Allocation
- Defective or Erroneous Shipments: If an asset arrives with verified physical imperfections or an incorrect specification was packed due to a curation error, promaxau.com funds 100% of return logistics via a premium prepaid label.
- Voluntary Remorse Returns: For personal preference updates or change-of-mind routing, the cost of return transport is allocated to the client. Initial shipping fees verified at checkout are treated as consumed courier energy and are strictly non-refundable.

5. Permanent Acquisition Exclusions
Items distinctly categorized as "Final Concept Clearance," "Studio Archive Sales," or electronic asset gift tokens are permanently locked at purchase and are excluded from any return or credit modification paths.

6. Connect with the Curation Desk
Should you require a secure return authorization token or wish to consult our curators regarding product aesthetics, establish contact immediately:
- Email: pennywade5925@outlook.com
- Web Domain: promaxau.com